Note: - Formatting the drive will erase all data on the drive and is not recoverable. Reformatting the drive will erase all the data on the unit, as well as remove the password from the drive. If you can’t remember your password, then you will not be able to access the drive. In order to try your password 5 more times, you will need to safely eject the drive and unplug both the power and data cable from the unit.
If you enter the wrong password 5 times, you will receive an error stating too many attempts. And WD technical support wouldn’t be able to provide a new password or alternative method to access the encrypted data.
We regret to inform you that if you have forgotten the password, the information stored on the hard drive cannot be retrieved due to the encryption. The WD security protection is a 256-bit AES encryption, and there is no “forgot password” option to reset the password.
